ONLINE SHOPPING IS IMPERSONAL, AT MILLIN WE TAKE THIS PERSONALLY!
Change Your Mind Returns!
That's right, here at Millin, I am a consumer too and sometimes I change my mind. I am always grateful for the companies that make it easy to get a refund or make an exchange, so we have a change your mind policy!
Very simple, send the goods back in their original condition / packaging and we will refund your purchase price, no questions asked. (return postage will be at your cost)
Ideally there would be none, unfortunately we have to have some:
a/ Please let us know that you are returning the item within 30 days of receiving it.
b/ Shipping costs will not be refunded for a change your mind return (if shipping was included in the purchase price the cost will be deducted from the refund).
c/ Custom made or special order products cannot be returned, eg custom sized sanding belts.
d/ Paypal, Laybuy or Afterpay changes of mind will have the fee removed from the final refund as this is non refundable from the payment providers.
Incorrect or Faulty Goods
Sometimes this happens, we send the wrong item, it does not work properly, has a big scratch, let me know ASAP so I can create a solution. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We will process the refund, using the same form as the original payment, this within 2 working days of receiving the goods back.
Warranties / Guarantees
All our products are covered by the manufacturers guarantees, we buy from the NZ agents, we do not parallel import or sell knock offs.
Regardless of all of the above, rest assured you are covered by the Consumers Guarantee Act
Have a question regarding our returns policy, get in touch
Office : 09 475 6656
FreeCall : 0800 U NEED IT (863334)
Matts Mobile / Text : 021 434 724
Email : email@example.com